Thursday, February 6, 2014

Here's another little blurb from a satisfied customer:

To Whom It May Concern, I was in your chat room trying to get something I always wanted but just isn’t in my Budget. I have a disability that sometimes makes me hard to understand at best. Lately I have been very ill and have been under a lot of stress  which makes my disability much, much worse. It gives me a great deal of frustration so I cannot even imagine what it does to the person on the receiving end. I was told by my doctor to try to do things that makes me happy which was why I was in your chat room with Andrea. Andrea was not only kind and respectful but spent a lot of time trying to help me. She is a credit to your company and makes you look good. It is my personal opinion that she deserves a raise and maybe an extra day or two of paid vacation. You are lucky to have her. Thank-you for your kind attention to this matter. Warmest Regards, Margie

Thank you Margie, we really appreciate the good words.

Wednesday, January 29, 2014

Here's a little compliment from one of our satisfied customers:

I wanted to let you know that Christy helped me with my order through the
chat and was extremely helpful!  I have no idea what I am doing and we are
also in a time crunch and she was very knowledgable and helpful in placing
my order and getting all the parts I need.  We also have a new baby at home
so her help and quick response was so appreciated!  I just wanted to let you
know how wonderful she was and how easy placing my order was with her help.

I will certainly use you all again and pass you along to my friends who are
remodeling as well.


Thursday, November 4, 2010

eFaucet Complaints is working hard to reduce customer complaints and maintain a high level of Customer Service.  We have recently created a Complaints Department that is dedicated to responding and resolving customer issues.

Click Here to File a eFaucets Complaint 

Some of these issues include:
  • Damaged Shipments
  • Lost Shipments
  • Return Policy
  • Defective Merchandise
  • Cancellation Fees
  • Restocking Fees
Whatever the issue may be, is committed to reaching an amicable resolution that is beneficial to both the customer and

You will receive a response within 24-48 hours and a Manager will resolve your issue for you.

Thank you for allowing us the opportunity to resolve your complaint before escalating it into a dispute.


The Team