Thursday, February 6, 2014

Here's another little blurb from a satisfied customer:

To Whom It May Concern, I was in your chat room trying to get something I always wanted but just isn’t in my Budget. I have a disability that sometimes makes me hard to understand at best. Lately I have been very ill and have been under a lot of stress  which makes my disability much, much worse. It gives me a great deal of frustration so I cannot even imagine what it does to the person on the receiving end. I was told by my doctor to try to do things that makes me happy which was why I was in your chat room with Andrea. Andrea was not only kind and respectful but spent a lot of time trying to help me. She is a credit to your company and makes you look good. It is my personal opinion that she deserves a raise and maybe an extra day or two of paid vacation. You are lucky to have her. Thank-you for your kind attention to this matter. Warmest Regards, Margie

Thank you Margie, we really appreciate the good words.

Wednesday, January 29, 2014

Here's a little compliment from one of our satisfied customers:

I wanted to let you know that Christy helped me with my order through the
chat and was extremely helpful!  I have no idea what I am doing and we are
also in a time crunch and she was very knowledgable and helpful in placing
my order and getting all the parts I need.  We also have a new baby at home
so her help and quick response was so appreciated!  I just wanted to let you
know how wonderful she was and how easy placing my order was with her help.

I will certainly use you all again and pass you along to my friends who are
remodeling as well.

~Julie 


Thursday, November 4, 2010

eFaucet Complaints

eFaucets.com is working hard to reduce customer complaints and maintain a high level of Customer Service.  We have recently created a Complaints Department that is dedicated to responding and resolving customer issues.

Click Here to File a eFaucets Complaint 

Some of these issues include:
  • Damaged Shipments
  • Lost Shipments
  • Return Policy
  • Defective Merchandise
  • Cancellation Fees
  • Restocking Fees
Whatever the issue may be, eFaucets.com is committed to reaching an amicable resolution that is beneficial to both the customer and eFaucets.com

You will receive a response within 24-48 hours and a eFaucets.com Manager will resolve your issue for you.

Thank you for allowing us the opportunity to resolve your complaint before escalating it into a dispute.

Sincerely,

The eFaucets.com Team